Page 2 - DoitBest 2021 Report

President’s

LETTER

When we closed the books on another year of are essential to drive your growth. We recognize
substantial growth, we were grateful for everything that this is a new era for our business. Our services
we were able to accomplish together. None of it must evolve and must be agile enough to respond
would have been possible without the commitment to market dynamics and forecast future needs.
and collaboration of every stakeholder —
member-owners, vendors, and the Do it Best team. Our direct member growth
I want to thank everyone for their incredible efforts
and resilience during one of the most challenging investments amounted to more
than $15 million in the last year
and rewarding years in our industry.

To our member-owners, thank you for your alone. We believe that by providing
tremendous drive to serve your customers and
your communities. You continually demonstrated these resources and opportunities,
why — throughout this pandemic — you were every member benefits from the
designated an essential business. Thanks, too,
to the Do it Best team. Every day, they’ve served increased volume these growth
as a powerful, dependable partner committed to
help you succeed. We also want to acknowledge efforts generate.
our vendors. Through a period of unprecedented
demand, your cooperation helped us navigate the We also recognize that our service level over this
severe supply challenges our country faced. These past year fell well short of where you needed it to
combined efforts from members, staff, and vendors be. Supply chain challenges that reach far beyond
not only strengthened our business, but deepened our industry and our vendors do not change the
our relationships with each other. fact that you rely on us to have what you need in
stock. Despite our best effort and intense focus,
With all that said, even in the most challenging of these challenges exposed a definite need for
years, our success shouldn’t come as a surprise. continued improvement.
After all, Do it Best is built to help members grow
their businesses and achieve their dreams. We are investing in our supply chain, logistics,
and delivery capabilities. We are developing
Through our First Choice. Best Choice. new integrated marketing and customer service
commitment, Do it Best continues to refine and programs. We are building new and stronger
strengthen the core areas of performance we know vendor relationships to achieve competitive

2 | 2021 REP OR T